We understand that on occasion you simply change your mind on something you have bought online, and you want to return it for a full refund. As long as the item is still in its original condition and unused including unassembled, you can notify us of your intention to return it within 14 days of delivery to receive a refund to your original payment method.
Please be aware that we do charge for our change of mind returns and these charges are listed below:
- £15 per box for larger items (including but not limited to travel systems and car seats) Please note all items must be unassembled and in brand new condition to allow the return to be successful.
- £10 for smaller items (including but not limited to bedding and toys) this will be by us providing a prepaid label for you to return to a nominated DPD drop off shop. To use the prepaid label provided this will need to be printed off and stuck on to the packaging, unfortunately we do not supply QR codes at this time.
- FURNITURE can be returned but at the the cost of the buyer. Please note all items must be unassembled and in brand new condition to allow the return to be successful.
Parcels that are refused or returned before delivery will incur a charge of £15.
You can of course also arrange your own return at your own cost for a full refund, we would still need notifying within 14 days and we can give you your unique returns reference and the address details.
For any item that has come from the supplier directly, charges may differ and can be advised at the time before committing to the return.
All items should be returned in their original packaging, and with all respective tags still attached. Your statutory rights will not be affected.
Once your product arrives back at our warehouse, our dedicated inspection team will process your return. Please note, this can take up to 10 working days. If the product is found to be used, the product may be returned to you, and charges will apply. We will notify you via email should this happen.
Please keep proof of your return until your return is complete.
Our returns policy does exclude any underwear, mattresses, feeding equipment, soothers, teethers and changing mats due to hygiene and safety reasons. Exceptions do apply so please do contact our Customer Service Team via our Online Contact Form for more information on our extensive returns policy.
All items must be in the original packaging or an alternative box for larger items to prevent further damage to the product during the transit journey of the item.
Customers that request cancellation of an order prior to receiving their goods, could be charged return costs if the goods have left our/supplier warehouse. The cancellation request must be acknowledged by our team, and this can take up to 48 working hours by email. E.g. If a cancellation request is made on Sunday, this may not be acknowledged until Monday afternoon/Tuesday, and goods may have left our warehouse.
Shipping costs on return orders are non-refundable, i.e., any shipping cost charged at the time of placing your order will not be refunded.
We do not accept returns for unwanted items after 14 days. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover any delivery costs.
