Privacy Policy

This privacy policy sets out how Little Poppets & Co uses and protects any information that you give us when you use our website.

Little Poppets & Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information from which you can be identified when using this website, it will only be used in accordance with this privacy statement.

Little Poppets & Co may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the full list of cookies we use see the List of cookies we use section below.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.
We may use the information to facilitate fulfilment of orders.
We may use the information to facilitate after care support.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, having opted-in to receive marketing information.
From time to time, we may also use your information to contact you for market research purposes.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

How long do we keep this information for?

We will retain the personal information we collect for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

(SSL) technology encrypts all information you input before it is sent to us. We follow strict security procedures as set out by UK Data Protection laws in the storage and disclosure of information, which you have given us, to prevent, unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you.

All our internal systems regularly undergo vulnerability scans using approved vendors to ensure compliance with UK Data Protection laws and PCI (Payment Card Industry) Standards.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, will expire at the end of the user session - when the web browser is closed.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Links to other websites

Our website may contain links to other third party websites. Once you have used any of these links to leave our site, you should note that we do not have any control over third party websites, their content or views and opinions expressed or implied on such sites. We are not responsible for the protection and privacy of any information which is collected whist you are on a third party site or the information you provide whilst visiting such sites. Third party sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

Under the new GDPR legislation, you as the Data Subject have the following rights:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

You can exercise these rights in writing to 142 St Johns Hill, Sevenoaks, Kent TN13 3PF or emailing info@littlepoppets.co

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will correct any information found to be incorrect.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information emails if you tell us that you wish this to happen. Email subscriptions can be managed in your "My Account" page, if you have created an account with us.